Returns & Exchanges
At KDK Singapore, we are committed to ensuring your home stays comfortable with our high-quality ventilation solutions. If you are not completely satisfied with your purchase, our streamlined return and exchange policy is designed to resolve your concerns quickly and efficiently.
Initiate Your Request
Contact our customer service team within 7 days of receiving your item, providing your order number and the reason for the return or exchange.
Quality Assessment
Ensure the product is in its original, unassembled condition with all packaging, manuals, and accessories intact for our team to verify eligibility.
Drop-off or Collection
Bring the item to our authorized service center or schedule a collection service for bulky items like ceiling fans, subject to applicable transportation fees.
Final Processing
Once the inspection is complete, we will process your exchange for a new unit or issue a refund to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing