Frequently Asked Questions
Everything you need to know about shopping at KDK Singapore
What is the standard delivery time for orders within Singapore?
Orders are typically processed within 1-2 working days. Once dispatched, you can expect delivery to your doorstep within 3 to 5 business days.
Do you provide installation services for ceiling fans and home appliances?
Yes, we offer professional installation services for an additional fee. You can select the 'With Installation' option on the product page or contact our support team to schedule an appointment.
What is your return and exchange policy?
We offer a 7-day return policy for items that are defective or damaged upon arrival. Products must be in their original packaging and unused condition to qualify for an exchange.
Are KDK products covered by a local warranty?
All KDK products purchased through our official store come with a 1-year local manufacturer warranty. Please ensure you register your warranty online to facilitate future service requests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayNow, and popular digital wallets like GrabPay and Apple Pay for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us via our hotline or email within 2 hours of placement. Once an order has been processed for shipping, we are unable to make further changes.